We believe that online gaming should always be a source of entertainment — never stress, financial pressure, or harm. This page outlines everything Pusy88 does to support every player's wellbeing, and what you can do if you need help.
Our Position
At Pusy88, responsible gambling is not a compliance checkbox — it is a genuine operating principle built into every part of how we run the platform. We serve players across Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam, and beyond, and we take seriously the trust those players place in us.
Online gambling, like any leisure activity, carries risk if it is approached in the wrong way. Our role is to provide an entertaining, fair, and transparent gaming environment — and to make sure players have the knowledge and tools to stay in control. The moment gaming stops being fun and starts affecting your finances, relationships, or mental health, it has crossed a line that Pusy88 actively works to prevent.
Every registered player on Pusy88 has access to a full suite of responsible gambling tools — deposit limits, session time alerts, loss limits, and self-exclusion — all accessible directly from their account settings without requiring a support ticket or a waiting period to activate protective measures.
Important: Gambling should never be used as a way to recover financial losses, pay off debts, or generate income. If you are gambling to solve a financial problem, please stop and seek support. The tools on this page and the support contacts listed below can help.
Every player must be at least 21 years old to register and play on Pusy88. Age is verified during the KYC process using a valid Malaysian MyKad or passport. Accounts found to belong to underage individuals are immediately closed.
Set daily, weekly, or monthly caps on how much you deposit. Once set, limits activate immediately.
Request a cooling-off period from 7 days up to permanent. Processed within 24 hours.
Player Control Tools
All six tools are available to every Pusy88 player at no cost and with no waiting period to activate protective restrictions.
Set a maximum daily, weekly, or monthly deposit cap directly from your account settings. Once activated, deposit limits take effect immediately. You can reduce a limit at any time, but increases require a 7-day cooling-off period before they apply — a deliberate safeguard designed to protect against impulsive decisions made during a losing streak.
Configure a maximum amount you are willing to lose within a defined period. When your cumulative losses reach the limit you have set, your account will be temporarily restricted from placing further wagers until the period resets. This helps you play within your means even during an extended run of bad luck.
Set a maximum session duration. When your playing time reaches the limit you have chosen, the platform will display a clear notification and pause your session. You can configure alerts at 30-minute, 1-hour, 2-hour, or custom intervals — a simple but effective way to stay aware of how much time you are spending on the platform.
Enable periodic in-session pop-ups that display how long you have been playing and how much you have wagered during the current session. These reality checks can be set to appear every 30, 60, or 120 minutes. They act as a neutral, non-judgmental reminder to assess whether you are still playing for enjoyment.
A cooling-off period temporarily suspends access to your account for a short, defined window — typically 24 hours, 48 hours, or 7 days. Unlike self-exclusion, this is a lighter-touch option for players who feel they need a brief break without committing to a longer exclusion. The account is reactivated automatically once the period ends.
Self-exclusion is available for periods ranging from 7 days to 6 months, or as a permanent closure. All self-exclusion requests submitted to our support team are processed within 24 hours. During an active exclusion, your account cannot be used for any purpose — no deposits, no wagers, no access. Permanent exclusions are irreversible.
Easy Activation
All responsible gambling tools on Pusy88 are designed to be activated in under 2 minutes, without needing to contact support for protective restrictions. Here is how to get started:
Access your Pusy88 account from any device. All responsible gambling controls are accessible from both desktop and the mobile browser interface.
Navigate to your profile menu and select "Responsible Gambling" or "Player Protection" from the settings panel.
Select from deposit limits, loss limits, session time limits, reality check alerts, or cooling-off period. Each tool has a straightforward configuration interface.
Enter your preferred limit amounts or time periods. For deposit limits and loss limits, enter the MYR amount. For time-based tools, select your preferred interval.
Protective limits apply the moment you confirm. No waiting period, no admin delay. If you need self-exclusion, submit a request to our live chat support and it will be processed within 24 hours.
Know the Warning Signs
Problem gambling can develop gradually. Being aware of the early signs helps you or someone you care about take action before the situation escalates. The following are recognised indicators that gambling may have become harmful:
You spend more money on gambling than you originally intended and find it difficult to stop once you start.
You gamble to recover losses from a previous session — sometimes called "chasing losses".
Gambling is causing financial stress, including borrowing money, selling assets, or neglecting bills.
You feel irritable, anxious, or restless when you are not gambling, or when you try to cut back.
You hide your gambling activity from family members or close friends in Kuala Lumpur, Penang, or elsewhere.
Gambling is interfering with work, studies, family relationships, or your general daily routine.
You have tried to cut down or stop gambling multiple times but found yourself returning despite your intention to stop.
You need to gamble with increasing amounts of money to feel the same level of excitement or satisfaction.
Recognising any of these signs is a positive step. If one or more of the above apply to you or someone you know, we strongly encourage you to use our self-exclusion tool or reach out to a support organisation. Early action makes a significant difference.
Quick Self-Check
This self-assessment checklist is not a clinical diagnostic tool. It is designed to help you reflect on your recent gambling habits. Read each question honestly and consider whether it applies to you.
Have you gambled with money that was intended for essential expenses such as rent, food, or bills in the past month?
Have you ever returned to the platform the day after a loss with the intention of winning back what you lost?
Have you lied to someone close to you about how much time or money you have spent gambling?
Have you felt that you needed to gamble with larger amounts to get the same feeling of excitement as before?
Have you felt restless, anxious, or irritable when trying to reduce or stop your gambling?
Has gambling caused problems in your personal relationships, work life, or studies in the past six months?
Have you borrowed money — from family, friends, or a financial institution — specifically to fund your gambling activity?
Do you find it difficult to stop playing once you have started, even when you have reached the amount you planned to spend?
If you answered yes to two or more of the above, it may be worth taking a break and speaking with one of the support organisations listed below. You are not alone — help is available, it is confidential, and reaching out is a sign of strength, not weakness.
Need Help?
If you or someone you know is struggling with gambling-related issues, the following organisations provide free, confidential support. These are text-only references — please search for their contact details directly.
Malaysia's national social welfare helpline operated by the Ministry of Women, Family and Community Development. Available 24 hours a day for counselling, family crisis support, and referrals to welfare services.
Hotline: 15999A confidential emotional support service staffed by trained volunteers. Available to anyone in Malaysia who is feeling distressed, overwhelmed, or in crisis — including gambling-related stress and financial anxiety.
Kuala Lumpur Crisis LineAn internationally recognised organisation providing information, advice, and support for anyone affected by problem gambling. GamCare operates a confidential helpline and online chat support accessible from Malaysia.
International SupportA peer support fellowship for individuals who share the common desire to stop gambling. Meetings are held in various locations including Kuala Lumpur and Penang, as well as online sessions accessible across Malaysia.
Malaysia & Online ChaptersPublic hospitals across Malaysia — including Hospital Kuala Lumpur, Hospital Penang, and Hospital Sultan Ismail in Johor Bahru — offer outpatient psychiatric services for addiction counselling and treatment referrals.
National Health NetworkOur own support team is available 24/7 to help you activate self-exclusion, set deposit limits, or request a cooling-off period. Contact us via live chat on the platform. Welfare requests are handled with full confidentiality.
24/7 Live ChatPusy88 Contact for Welfare Requests: If you need to self-exclude, set limits, or discuss a welfare concern confidentially, email us at [email protected] with the subject line "Responsible Gambling Request". Our team will respond within 24 hours.
Child & Family Safety
Pusy88 has a zero-tolerance policy on underage gambling. We enforce a strict minimum age of 21 years for all registered players. This is non-negotiable and applies equally to all users regardless of payment method, device, or location.
Age verification is carried out during the KYC process before any withdrawal is permitted. Players are required to submit a valid Malaysian MyKad or passport. Any account found to be held by a person under 21 years of age is immediately suspended and the matter is handled in accordance with our Terms and Conditions.
If you are a parent or guardian concerned that a minor in your household may be accessing the Pusy88 platform, we encourage you to:
Suspected Underage Access: If you believe a person under 21 has registered or is attempting to use a Pusy88 account, please notify us immediately. We treat all such reports with the highest priority and full confidentiality.
Play Smart. Stay in Control.
Thousands of Malaysian players enjoy Pusy88 as a safe and entertaining platform. Keep it that way — set your limits, know your boundaries, and play for fun.
For players aged 21 and above only. Please gamble responsibly. If gambling is causing harm, seek support — Talian Kasih 15999 (Malaysia).